Product ID:
Subject: Ms
Content: Dear Sir or Madam,I am contacting you regarding a pair of Bluetooth headphones that I purchased from you on April 21, 2026.Unfortunately, as of today, the headphones no longer connect to my mobile phone. I have verified that the issue is not caused by my phone, as other Bluetooth devices connect and function without any problems. I have also tried the usual troubleshooting steps, but the headphones still cannot be connected.As the product has become defective after only a short period of normal use, I would appreciate a replacement or refund in accordance with your warranty and consumer protection policies.I kindly request that you either replace the defective headphones with a new pair or provide a full refund. Please let me know how you would like me to proceed and whether you require the product to be returned.Thank you for your assistance. I look forward to your prompt response.Kind regards, Rebecca Eisele