Product ID:
Subject: Complaint regarding defective Yobola T2 Pro earphones purchased in May 2022.
Content: Dear Customer Support Team,I am writing to inform you about a problem I have encountered with a product I purchased from your company. In May 2022, I bought a pair of Yobola T2 Pro earphones, and unfortunately, after just over a year of use, one of the earphones has stopped functioning. Currently, only one earphone is working properly.Considering that the product is still within the warranty period, I kindly request that you provide a resolution for this issue. I have three potential solutions in mind:Repair: If feasible, I would appreciate it if you could arrange for the faulty earphone to be repaired, allowing me to continue using the product as intended.Replacement: Alternatively, I would be satisfied if you could send me a new pair of Yobola T2 Pro earphones, ensuring that both earphones function correctly.Refund: If neither repair nor replacement is possible, I kindly request a refund for the amount I spent on purchasing the earphones. I believe this is a fair solution, given that the warranty period is still valid.Please review the details and let me know how we can proceed with resolving this matter. I appreciate your prompt attention to this issue and your cooperation in ensuring customer satisfaction.I look forward to hearing from you soon regarding the next steps to resolve this situation. Thank you for your assistance.Yours sincerely,Jordi