Product ID:
Subject: None
Content: I just bought a pair of the T9 headphones from Amazon and after going for a run with them I've noticed that the right earbud does not play audio nearly as loud as the left. The left one seems to work normally, but the other plays at maybe 20% of the intended volume. I tried the manual and your website, which said to factory reset by using the charging case button, but it is not clear where or what that button is. The manual says you offer a one year warranty for the product so I am wondering what the next steps are.