Product ID:
Subject: Malfunction of wireless headphones
Content: Dear ladies and gentlemen,I hope this email finds you well. I am writing to bring to your attention an issue with a product that I purchased from your store. I bought a pair of wireless headphones, specifically "Bluetooth Kopfhörer In Ear IPX5 , order number: 028-6427228-0453161, from the market place of Amazon Germany at 29 August 2021. As the product is still within the two-year warranty period from the date of purchase, I believe I am entitled to a resolution.Regrettably, I have encountered a problem with the right earbud of the headphones. It has completely ceased to produce any sound, rendering it unusable for its intended purpose. However, all other functions of the headphones, including the left earbud, remain intact and functional.Given that this issue occurred within the warranty period, I kindly request a replacement for the defective earbuds. As a consumer, I believe it is only fair to receive a fully functional product, and I trust that your company takes pride in delivering high-quality items.I kindly ask for your assistance in resolving this matter promptly. If necessary, I am willing to follow any additional steps required to initiate the replacement process. I appreciate your understanding and cooperation in addressing this issue.Please acknowledge receipt of this email and provide me with instructions on how to proceed. I look forward to a swift resolution.Thank you for your attention to this matter. I value your products and hope to continue our positive customer-seller relationship in the future.Yours sincerely,Valérie DenisBlunckstr. 12a, 13437 Berlin (Germany)