Product ID:
Subject: Ms.
Content: Dear Sir or Madam, Unfortunately, the headphones purchased from Amazon on May 17, 2025, no longer work. The headphones are less than a year old and are only used sporadically. The headphones are extremely quiet, and it is difficult to hear anything. The headphones have been cleaned, reconnected, and reset. Unfortunately, this has not resolved the issue.How can we resolve this issue? SincerlyJulia Retzer